Information We Collect
We collect information you give us directly. That includes your name, phone number, email address, and the service address where we will perform garage door repairs. If you describe the problem with your door, we may note those details so our technician arrives prepared.
When you browse our website, we automatically collect some technical information. This includes your IP address, browser type, device type, and the pages you visit. We use this to keep the site working properly and to understand which services people look for most.
How We Use Information
We use your contact details to schedule your garage door repair, send a technician to your home, and follow up on the work we completed. If you ask for a quote, we use your information to prepare and share it with you.
We also use your information to send appointment reminders, service updates, and occasional maintenance tips. You can opt out of marketing messages at any time by telling us on the phone or clicking unsubscribe in an email.
We use website data to improve our pages, fix broken features, and make it easier for neighbours in Bellingham and nearby towns to reach us when their garage door stops working.
Cookies and Tracking
Our website uses cookies and similar tracking tools. Cookies are small files stored on your device that help the site remember your preferences and recognize you on return visits.
We use cookies to keep the site secure, measure traffic, and understand how visitors move through our pages. You can set your browser to refuse cookies or alert you when one is being placed. If you disable cookies, some parts of our site may not work as smoothly, but you can still call us at (508) 413-6765 to book service.
Analytics and Third-Party Tools
We use third-party analytics tools to see how many people visit our site, which pages they read, and where they come from. These tools collect aggregated data and do not identify you by name.
We may also use third-party scheduling, mapping, or review platforms to help you book service or find us online. These providers have their own privacy policies, and we encourage you to review them when you use their services.
Data Sharing and Disclosure
We do not sell your personal information. We share it only when we need to in order to run our business and serve you.
We may share your information with trusted service providers who help us with scheduling, payment processing, email delivery, or website analytics. These providers are required to protect your information and use it only for the services they perform for us.
We may also disclose information if the law requires it, if we need to protect our legal rights, or if there is an emergency involving your safety or the safety of others.
Data Retention
We keep your personal information for as long as we need it to provide garage door repair services, maintain your service history, and meet our legal and accounting obligations.
When your information is no longer needed, we delete it or make it anonymous so it cannot be linked back to you. If you ask us to delete your information, we will do so unless we are required by law to keep it.
Data Security
We take reasonable steps to protect your information from loss, misuse, and unauthorized access. These steps include secure storage, restricted access for our team, and safe handling of paper and electronic records.
No method of transmission or storage is completely secure. While we work hard to protect your data, we cannot guarantee absolute security. If you ever suspect a problem with your information, call us right away at (508) 413-6765.
User Rights
You have the right to ask what personal information we hold about you, to request a copy of it, and to ask us to correct anything that is wrong.
You can also ask us to delete your information or stop using it for marketing. To make a request, call us at (508) 413-6765 or contact us using the details at the bottom of this page. We will respond promptly and help you however we can.
Children's Privacy
Our services are meant for adults who own or manage a home. We do not knowingly collect personal information from children under 13.
If you believe a child has given us personal information, please call us at (508) 413-6765. We will delete that information from our records as quickly as possible.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page and update the effective date at the top.
We encourage you to review this page whenever you visit our site. If the changes are significant, we will make them clear so you always know how we handle your information.